We are looking for communicative, friendly and customer focused personalities to work in our Team at Webhelp 👋

As a Customer Support specialist at Webhelp you will be handling incoming calls about technical and service queries from customers about their portable devices (incl. smartphones, tablets, computers). You will need to provide really good customer service on every contact and meantime maintain strict confidentiality of business-related data. If you join our team, you will be working with our client that is American tech Company.

Our requirements are:

• Fluent Russian language (min C1 level) and good English skills (min B2 level)
• Excellent communication skills and multitasking
• Self-motivated and competitive
• Computer-literate
• Good typing speed in English and Russian
• Ability to analyze information
• Clear criminal record
• At least one reference from previous employer

What’s in it for you?

• Coverage of mobile bill (for personal usage)
• Monthly bonus system
• Opportunity to win prizes, gift cards (performance / activity related)
• Paid 4-weeks professional training
• Health insurance
• International working environment & Learning and development opportunities

What's next? 👀

Once you apply, you have to complete 2 online tests:

• Personality Test (Talent Assessment and Simulation)
• English test (time limit: 10 minutes)

Both tests must be completed before you can move forward in the recruitment process!

START DATE:  09.03.2023

LOCATION: Work from home (applicable for applicants who live in Latvia, not abroad)

EMPLOYMENT TYPE: Full time employment

WORKING HOURS: Business hours in winter (Oct - Mar): 7:00-21:00  / in summer (Mar - Oct): 8:00 - 22:00

• Alternating work schedule (incl. work on weekends)
• 4-5 shifts per week; 9 hours shift work + 30 min lunch time and additional breaks (30 minutes).
• Per VID calendar

SALARY:

• Starting salary is 1150,- Euros/Gross & earn up to 1400,- Euros/Gross

LAST APPLICATION DATE: 26.02.2023

If you are interested in this position, please send your CV and Application letter in English. If you have any questions, please email them to: cv.riga@lv.webhelp.com

Hope to see your application soon! 🐱‍🏍